Return
You can return missing goods in Lithuania within 14 days. from the day of delivery of the goods for free in our physical stores or through the Omniva postal machine (€2 will be deducted from the refunded amount).
To exchange an item, return it and place a new order. Goods for free you can return/exchange (10:00 - 19:00) in physical stores:
in Vilnius Outlet Park: Verkių st. 31C
in Kaunas PC Molas: Baršauska 66A
in Marijampole V. Kudirkos 3.
Return via postal machine:
- If you bought online, get the return code by filling out the electronic product return form (otherwise we will not be able to process your return).
- Now with the received return code, you can return the package at your convenient Omniva post machine.
- In the main menu of the postmat screen, select "Return parcel"
- Enter the return code, print the sticker and stick it on.
- Place the package in the postal machine and close the door.
Returning goods through postal machines is the most convenient way to return goods, because postal machines work 24/7 and you can place the package at the most convenient time for you.
Money is returned within 1-5 days. from the day of receiving the goods.
Non-returnable goods: underwear, socks, watches, cosmetics.
As provided for in Article 6.22811 of the Civil Code of the Republic of Lithuania CC. 3. The seller is not obliged to reimburse the user for additional costs incurred as a result of the user choosing the cheapest delivery method other than the one offered by the entrepreneur (via postal machines). Taking this into account, in the event that you chose not the cheapest delivery method (postal machine), but delivery via Courier, when returning a quality product, you will not be refunded the additional costs incurred due to the fact that you chose a different than the cheapest delivery method offered.