Return

Do you want to make a return in a physical store or at a parcel terminal?

 Fill out the return form:

electronic goods return form

We offer free shipping, and you can easily return unwanted goods in Lithuania within 14 days from the date of delivery for free in physical stores or through an Omniva parcel machine (after filling out the return form, you will receive a code, which you enter at the parcel machine and receive a sticker - €3 will later be deducted from the returned amount).

Goods free of charge You can return/exchange at Pepper Brad Studio physical stores:

In Vilnius Outlet Park: Verkių g. 31C (I-VII 10:00 - 20:00)

In Marijampolė V. Kudirkas 3. ( I-VII 10:00 - 19:00)

To exchange an item, select "Exchange Item" in the return form.

Return via parcel machine:

  1. If you purchased online, obtain a return code by completing the electronic return form (otherwise we will not be able to process your return).
  2. Now, with the received return code, you can return the package at a convenient Omniva parcel machine (you will receive a parcel sticker at the parcel machine after entering the received code)
  3. Select "Return shipment" from the main menu of the parcel terminal screen
  4. Enter the return code for the package, print the sticker and stick it on.
  5. Place the package in the parcel locker and close the door.

Returning goods through parcel lockers is the most convenient return method, as parcel lockers are open 24/7 and you can place the shipment at a time convenient for you.

The money is refunded within 1-5 days from the date of receipt of the goods to the same account from which the payment was made.

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Returns Made Easy for Our International Customers!

At Brand Studio, we strive to ensure you love your purchase! If for any reason you need to return an item, we're here to help. You have 30 days from the date of receipt to return your product.

Here's How It Works:

  1. Contact Us First: Before sending anything back, please reach out to us at hello@pepperbrandstudio.com . Our friendly team will guide you through the process and answer any questions you may have.

  2. Ship It Back: Please note that return shipping costs are the responsibility of the customer. Ensure your item is securely packaged to avoid any damage during transit!

  3. Timely Processing: Once we receive your return, our team will check that everything is in order, and we'll initiate your refund and you will get your tin within 1-5 days.

Remember, your satisfaction is our priority! We're grateful to have you as a part of our Brand Studio community. Happy shopping!