Requests

Complaints about a defective product can be submitted within two years from the date of purchase.

Send an email send a letter with several photos showing the product defect and describe the problem to: pepper@brandstudio.lt , or deliver the product to a physical store. We will respond to your request within 7 days.

We inform you that if you are not satisfied with the decision, according to Art. 6.2287 of the Civil Code 16, You have the right to apply to VVTAT (State Office for the Protection of Consumer Rights, address: Vilniaus str. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, phone: 8 5 262 67 51, on the website www.vvtat. lt (also for territorial units of the State Consumer Rights Protection Service in counties) - whether to fill out the application form on the EGS platform http://ec.europa.eu/odr/ or in the Consumer Rights Information System (VTIS).