Before buying, you can always ask for exact product measurements and other relevant questions, thus we will reduce the probability of returns and at the same time protect nature. 🌳

Pick up the goods and try them on for FREE in physical 🌶️ stores, and if it doesn't fit, you can immediately return it for free or exchange it for other new products that are not yet available online. in the store!

Outlet Park in Vilnius : Verkių st. 31C

V. Kudirkos 3 in Marijampolė .

You can return missing goods in Lithuania within 14 days. from the day of delivery of the goods free of charge in physical stores or through the Omniva postal machine (1.99 € will be deducted from the refunded amount).

Goods for free you can return/exchange (10:00 - 19:00) in physical stores:

in Vilnius Outlet Park: Verkių st. 31C

in Marijampole V. Kudirkos 3.

To exchange an item, return it and place a new order.

Return via postal machine:

1. If you bought online, get the return code by filling out the electronic product return form (otherwise we will not be able to process your return).
2. Now with the received return code, you can return the package at your convenient Omniva post machine.
3. In the main menu of the postmat screen, select "Return parcel"
4. Enter the return code, print the sticker and stick it on.
5. Place the package in the postal machine and close the door.

Returning goods through postal machines is the most convenient way to return goods, because postal machines work 24/7 and you can place the package at the most convenient time for you.

Money is returned within 1-5 days from the day of receiving the goods.

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Returns Made Easy for Our International Customers!

At Brand Studio, we strive to ensure you love your purchase! If for any reason you need to return an item, we're here to help. You have 30 days from the date of receipt to return your product.

Here's How It Works:

1. Contact Us First: Before sending anything back, please reach out to us at pepper@brandstudio.lt . Our friendly team will guide you through the process and answer any questions you may have.

2. Ship It Back: Please note that return shipping costs are the responsibility of the customer. Ensure your item is securely packaged to avoid any damage during transit!

3. Timely Processing: Once we receive your return, our team will check that everything is in order, and we'll initiate your refund and you will get your tin within 1-5 days.

Remember, your satisfaction is our priority! We're grateful to have you as a part of our Brand Studio community. Happy shopping!